What after-sales support, warranty, and shipping services do you offer? Can we visit reference sites before ordering?

Yes, we provide a complete service package to ensure your confidence and long-term satisfaction with our equipment:

• ✅ Warranty: All equipment comes with a 12 to 24-month warranty depending on the product type, along with lifetime technical support for software, operation, and maintenance.

• ✅ Shipping Terms: We typically offer FOB Shanghai, but we’re flexible and can work with other terms based on your preference.

• ✅ Emergency Support: In case of urgent breakdowns overseas, our engineers provide 24/7 remote technical assistance and can dispatch local agents or send our engineers within 72 hours to minimize downtime.

• ✅ Reference Visits: Absolutely. Before ordering, you are welcome to visit operational plants where our equipment is already running. Visits are subject to approval and location, and we’ll assist with all the arrangements.